Effective October 28, 2026. This policy explains how RankIt Telemetry Inc. (“RankIt”, “we”, “us”), of 2201 Westlake Ave, Ste 340, Seattle, WA 98121, handles personal information collected through rankit.ai, our dashboard and our API.
1. Information we collect
Account and billing details: your name, work email, company and plan. Card details go directly to our payment processor, and we never see or store full card numbers. Messages: anything you write in the contact form or in an email to us. Service usage: the keywords, locations and domains you choose to track, API request logs, dashboard sign-in events, and the IP address and browser type attached to them. Website logs: our web server records IP address, user agent, requested page and timestamp for security and capacity planning.
2. What we do not collect
The marketing site sets no cookies and runs no advertising trackers or third-party analytics. It does load fonts from Google Fonts, so Google receives your IP address and browser details when a page loads, under its own privacy policy. When you sign in to the dashboard we use strictly necessary session cookies to keep you authenticated.
3. How we use information
We use it to provide and secure the service, bill you, answer your questions, send operational notices such as quota alerts, detect abuse, and meet legal obligations. We do not sell personal information.
4. Who receives information
Service providers acting on our instructions: cloud hosting, email delivery, payment processing and error monitoring. Authorities, when required by valid legal process. A successor, if RankIt is involved in a merger or sale, with notice to you. Each provider is bound by contract to protect the data and use it only for our purposes.
5. Retention
Account records are kept while your account is active, and afterwards for as long as tax and accounting rules require. Usage logs are kept for 13 months. Contact-form messages are kept for up to 24 months unless they lead to a customer relationship. On request, tracking data you created is deleted within 60 days of account closure.
6. Your rights
Depending on where you live, you may ask us to confirm what we hold about you, access it, correct it, port it or delete it, and to limit certain processing. Email telemetry@rankit.ai from the address on your account. We respond within 45 days and explain any refusal in writing. You may appeal a refusal by replying to that message.
7. Security
We encrypt data in transit with TLS, hash stored credentials with salts, restrict production access to named engineers and review that access quarterly. No system is perfectly secure, so we keep an incident process and will notify affected customers as required by law, including Washington’s data breach notification statute, RCW 19.255.010.
8. Children
Our services are built for businesses and are not directed to anyone under 16. If you believe a child has sent us personal information, tell us and we will delete it.
9. International use
We operate from the United States. If you use the service from elsewhere, your information will be processed in the United States.
10. Changes
We will post updates here and change the effective date. For material changes we will also email account holders at least 30 days beforehand.
11. Contact
Privacy questions: telemetry@rankit.ai, or write to RankIt Telemetry Inc., 2201 Westlake Ave, Ste 340, Seattle, WA 98121. You can also reach Soren Lindqvist, our Chief Data Officer, at soren@rankit.ai.